SmartBiz AnyG Frequently Asked Questions

SmartBiz AnyG Basics

• Will SmartBiz AnyG work outside of South Australia?

  SmartBiz AnyG is available in most metro areas Australia wide through the Optus 3G network. For more information on the coverage of SmartBiz AnyG, please visit the Optus Network coverage page by clicking here.

• Can I use SmartBiz AnyG as a standalone service (i.e. without bundling with an Adam ADSL service)?

  SmartBiz AnyG is not available as a standalone service and must be bundled with a SmartBiz ADSL or SmartBiz Naked DSL service.

• Do I need a fixed land line to use SmartBiz AnyG?

  SmartBiz AnyG uses the Optus 3G network to connect wirelessly to the Internet, therefore, no telephone line or cables are required to use the service.

• What speeds can I expect to receive with SmartBiz AnyG?

  3600k/384k is the maximum possible speed of an SmartBiz AnyG service. Attainable speeds are determined by a number of factors including distance from your connecting tower, network congestion, network coverage and user hardware/software. It is impossible for Adam Internet to determine the attainable speed as this is a roaming service and network conditions will vary. Based on a sample of existing SmartBiz AnyG services, customers can expect speeds between 512k and 1500k in available coverage areas

• Do I have an email address with SmartBiz AnyG?

  Each account is entitled to 5 email addresses. You can setup your additional email addresses through the Members Services Area.

• Where can I find out the coverage areas for SmartBiz AnyG?

  
  For information on the coverage of SmartBiz AnyG, please visit the Optus Network coverage page by clicking here. If you want to find out if SmartBiz AnyG is available in a specific area, you can call the Adam Internet Help Desk on (08) 8423 4000.

Connecting to SmartBiz AnyG

• How do I signup for the SmartBiz AnyG service?

  You can signup for SmartBiz AnyG by completing the application form available here and faxing it back to 8231 0223 or email to business@adam.com.au.

• Can I bring my existing 3G wireless device to use with SmartBiz AnyG?

  When signing up for a new SmartBiz AnyG account, you will receive the Huawei E169 3G USB Stick. If you have a 3G wireless device already, you may be able to use it with your AdamAnyG SIM card. Please note that Adam Internet cannot offer support for any equipment not purchased from Adam Internet and may suspend or cancel your service if any equipment you use causes detriment to our network.
  

• Can I use SmartBiz AnyG as an interim service while I wait for my Adam ADSL service to relocate?

  Adam Internet does not offer SmartBiz AnyG as an interim service, but if you do have a SmartBiz AnyG service bundled with your Adam ADSL account, you will be able to use this while your service is relocating.
  

• I want to get two or more SmartBiz AnyG services with one Adam ADSL account, do I get the bundle price on all SmartBiz AnyG services?

  Each SmartBiz AnyG bundled account would need to be linked to an individual SmartBiz ADSL account. This means that if you have one Adam ADSL account and two SmartBiz AnyG accounts, you would receive the bundle discount on only one of these accounts. If you have multiple SmartBiz AnyG accounts on a single SmartBiz ADSL account, additional services will be charged at $10 above the standard rates listed on the SmartBiz AnyG Costs page.

• Which Adam services can I bundle with SmartBiz AnyG?

  SmartBiz AnyG can be bundled with any Adam ADSL account. This means that if you currently have an Adam Home, AdamDirect, Adam Naked DSL or Adam Business account, you will be eligible for the bundled discount.

• Can I still get a SmartBiz AnyG service if my premises does not have wireless coverage?

  You can still signup for a SmartBiz AnyG service as long as you are aware that you are unable to use the service at your premises.

Billing and Account Management

• I no longer use my SmartBiz AnyG service, can my friend take over the account?

  You can change the name on your account by completing a Change of Account Holder form. The form is available at the Members Services Area or by calling (08) 8423 4000. Please note that any change of account holder request is dependant on approval by Adam Internet.

• Does billing occur on the same day for all of my Adam services?

  Adam Internet will pro-rata any new services on an account so that all services are charged in one payment.

• What happens if I go over my quota?

  Depending on the option you have chosen, you will continue the service with excess charges or your service will be disabled until your quota resets. Please note that if you have chosen excess charges, once you have reached 8gb of total usage, your account will be disabled until your quota resets.

• What payment options are available?

  SmartBiz AnyG is billed monthly by Credit Card or Direct Debit. Your payment method can be changed either by logging into the Members Services Area or by calling Adam Internet on (08) 8423 4001.

• How do I see how much data I have used?

  You can view your usage graphs at the Members Services Area. Data is calculated by combining your upload and download usage.

Equipment

• What equipment or software do I need to connect to SmartBiz AnyG?

  To connect to SmartBiz AnyG you will need a 3G Wireless Device such as the Huawei E169 and an AdamAnyG SIM Card. Any software required should come with your 3G wireless device.
  

• What are the minimum system requirements for the Huawei E169?

• Standard USB interface.
• Microsoft Windows 2000, Windows XP, Windows Vista and Mac OS X 10.3.7 or above.
• 100MB free hard disk space or above.
• 128MB RAM or above

• Can I use SmartBiz AnyG as a fallback if my ADSL service fails?

  There are ADSL2+ modem/routers available that allow you to connect your Huawei E169 into a USB slot in the back of the device. These modems allow for fallback to SmartBiz AnyG if your SmartBiz ADSL account ever loses connection. For information on hardware Adam Internet has available for purchase, please click here.

• I plugged my Huawei E169 into my USB port and nothing happened, how do I fix it?

  If your Huawei E169 does not start installation automatically when plugging it in for the first time, you will need to navigate to the removable device and open it manually. If you have already completed initial installation, you will need to open the Wireless BB application on your computer to start the software. If you have further issues, please call the Adam Internet Help Desk on (08) 8423 4000.

• What happens if my Huawei E169 is lost or stolen?

  If your device is lost or stolen, please call Adam Internet on (08) 8423 4000 so that we can disable your SIM Card and organise the purchase of new equipment.

Faults

• My SmartBiz AnyG wireless device is faulty and needs to be replaced, what do I do?

  If you believe your Adam Internet supplied wireless device is faulty, please call the Adam Internet Help Desk on (08) 8423 4000. We may get you to bring your equipment into our office for testing, if it is found to be faulty and is returned within 24 months of purchase, Adam Internet will issue a replacement.

• The SIM card for my SmartBiz AnyG service is faulty or broken, how can I get this replaced?

  Please contact Adam Internet on (08) 8423 4000 to organise a replacement SIM Card.

• My SmartBiz AnyG wireless device is not compatible with my computer, what can I do?

  If your wireless device is not compatible with your computer, you may have to upgrade your computer or purchase a device that will work on your computer. If you have purchased equipment from Adam Internet, you have 7 days from receiving your equipment to return it to Adam Internet for a full refund minus a 15% restocking fee.

• What happens if I get a poor transmission speed at my premises with SmartBiz AnyG?

  Transmission speeds on SmartBiz AnyG may vary based on Internet traffic, your equipment, location, software and the source of your download. If you would like assistance with troubleshooting your connection, please call the Adam Internet Help Desk on (08) 8423 4000.

Cancellation

• Can I cancel my SmartBiz AnyG service before the contract ends?

  If you wish to cancel your SmartBiz AnyG service while under contract, you will be required to pay the price difference between the 24 and 0 month setup costs.

• Can I cancel my SmartBiz AnyG service because my premises does not receive a signal?

  At time of signup Adam Internet will do a service qualification on your premises and inform you if SmartBiz AnyG is supported. If you find that when you connect your SmartBiz AnyG equipment at your premises that your service does not connect due to signal issues, you will have 7 days from receiving your equipment to inform Adam Internet and cancel your SmartBiz AnyG service.

• What happens if I cancel the SmartBiz ADSL service that my SmartBiz AnyG service is bundled with?

  If you cancel the SmartBiz ADSL service but wish to continue with your SmartBiz AnyG account, billing and terms and conditions for the service will revert to the same as a residential AdamAnyG service. Please note that by doing this you will lose any static IPs assigned to your account.

• Do I need to return my SIM card and hardware if I disconnect the SmartBiz AnyG service?

  If you have purchased equipment outright from Adam Internet, it will remain your property at the time of disconnection. At the time of disconnection your SIM Card will be disabled and does not need to be returned to Adam Internet unless otherwise specified.

SmartBizAnyG

• SmartBizAnyG Explained
• Features & Benefits
• SmartBizAnyG Costs
• SmartBizAnyG FAQ
• Can I Get SmartBizAnyG?


• Back to Business

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